Terms and conditions

1. Who we are

The dayko.ro online store is managed by ADK FISHING S.R.L., with registered office in Brașov, strada Serii, nr. 2, etaj 3, ap. 97, registered at the Trade Register under number J2025079389009, fiscal identification code RO52711456.

You can contact us by phone 0793044430 and by email at vanzari@dayko.ro, from Monday to Friday, between 09:00 and 18:00.

In this document, "we" means ADK FISHING S.R.L., and "you" or "the customer" means the person who places an order on dayko.ro.

2. What we sell

We sell rod pods for fishing, under the brand DAYKO, exclusively online through this website. Each product has its own page, with description, photos, specifications and price.

We strive to ensure that the information on the website is complete and correct. Photos are real, but colors may appear slightly different from screen to screen and this is not a product defect.

3. Who can order

You can place an order if you are 18 years of age and have full legal capacity. We sell both to individuals and companies. If you want a company invoice, check the option on the completion page and fill in the company data.

You can order the maximum 5 pieces of the same product in one order. For larger quantities, write to us at vanzari@dayko.ro and we find a solution.

4. How to place an order and when it becomes firm

You choose the product and color, add it to the basket, fill in the delivery dates and place the order by pressing the finalize button. Immediately after, you receive an automatic confirmation by email that we have registered your order.

Attention: that automatic confirmation does not mean that we have accepted the order. The contract between us ends when we send you our confirmation that we have accepted the order and that the product is being prepared for delivery. We send this confirmation within a maximum of 24 working hours after placing the order.

If you have not left an email address, we will contact you by phone for confirmation.

5. If the product is no longer in stock

It may happen that a product is no longer available even after you have ordered. In this case, we contact you by phone or email and offer you three options, of your choice:

• you wait for the product, and we tell you an estimated term;
• choose another available color;
• we cancel the order and refund the amount paid in full, if you have already paid.

6. If a price has been displayed incorrectly

We do our best to keep prices correct, but input errors may occur. If we spot a pricing error before shipping, we'll let you know right away. You can choose to accept the correct price or cancel the order, in which case we will refund your money in full, without any delay. We never ship an order at the wrong price without notifying you.

7. Pricing and Payment

All prices are expressed in lei and include VAT. The website can also show you the price in euros, as information; payment is made in lei.

Offers and reduced prices are valid as long as they are displayed on the site.

You can pay this way:

• cash on delivery, in cash or by card, upon receipt of the package;
• with the card online, through payment processor Stripe. Your card data never reaches our servers;
• via Apple Pay or Google Pay, also through Stripe, if your phone supports them;
• by bank transfer, based on the data you receive in the confirmation email, using the order number as a reference.

When paying by bank transfer, the package is sent only after the amount appears in our account.

8. Delivery

We deliver throughout Romania, free, regardless of the product and the value of the order. Delivery is made by fast courier, Fan Courier.

Parcel preparation and delivery together take between 24 and 72 hours from order confirmation, on business days.

The courier does 3 delivery attempts. You can talk to him directly and arrange another delivery day that suits you. If we cannot deliver after the 3 attempts, the package is returned to us and the order is cancelled.

We also deliver to the other member states of the European Union, with a fixed shipping cost of 50 EUR. For deliveries outside the European Union, write to us at vanzari@dayko.ro and we make you a transport offer.

The risk of loss or damage to the product passes to you when you physically receive the package.

9. What do you do if the package arrives damaged

Check the package in the presence of the courier. If the packaging is visibly damaged, you can refuse the package.

If you discover the damage after the courier has left, contact us immediately by phone or email. The next day we send you a new product, and the courier takes the damaged product from you, for exchange. The transport in this case is fully borne by us.

10. Product Warranty

All products benefit from 2-year legal guarantee of conformity from delivery, according to the legislation in force.

If the product has a defect, you have the right, under the law, to have it repaired or replaced, and if neither of these is possible or does not solve the problem, to a price reduction or a refund.

Contact us by phone or email and we will determine together how to proceed. The product is sent to the address from which it was delivered, again shipping in the event of a defect is borne by us.

The warranty does not cover:

• normal wear and tear from use;
• shocks, falls and mechanical damage;
• using the product for a purpose other than the one for which it was made;
• modifications or repairs made by you or by anyone other than us.

11. Right of Withdrawal

If you are a natural person consumer, you have the right to withdraw from the contract within 14 days, without giving us any reason. Full terms and withdrawal form are in Return policy.

12. Liability

We take responsibility for the products we sell, within the limits of the law. We are not responsible for damage caused by misuse of the product, failure to follow assembly instructions or modifications made by you.

We are not responsible for delays or non-performance caused by circumstances beyond our control, such as calamities, strikes, courier service interruptions or other cases of force majeure.

13. Intellectual Property

The DAYKO brand, texts, photos and materials on this site belong to us and may not be used without our written consent.

14. Complaints, ANPC and SAL

If you have a complaint, write to us at vanzari@dayko.ro or call at 0793044430. We answer you as much as possible 5 working days.

If we do not reach an agreement, you can contact the National Authority for Consumer Protection, anpc.ro, or you can ask for alternative dispute resolution through the ANPC platform, reclamatiisal.anpc.ro.

15. Modification of terms

We may update these terms. The version applicable to your order is the one displayed on the website at the time you placed the order, and we keep proof of it.

16. Applicable Law

The contract is governed by Romanian law. Any disputes are resolved amicably, and if that is not possible, by the competent courts in Romania.