Return policy and right of withdrawal

1. You have 14 days to change your mind

If you are a natural person consumer, you have the right to withdraw from the contract within 14 calendar days, without telling us any reason and without any penalty.

The 14 days start from the day you physically receive the product.

This right also applies to pre-ordered products.

If you bought through the company, the right of withdrawal does not apply, because it is a right of individual consumers.

2. How you notify us

You can notify us in two ways:

• write to us at vanzari@dayko.ro, with the order number and the mention that you want to withdraw;
• fill withdrawal form and send it to us by email.

It is enough to send us the notice before the 14 days expires.

3. How to return the product

After you notify us, send the product to us within 14 days at the most, to the address we communicate to you.

The product must be unused, complete, with all accessories and original packaging. You can open it and check it, just as you would in a physical store, but if the product loses value because it has been used beyond this check, we can withhold from the refund a portion of this decrease.

The cost of return shipping is borne by you, when you withdraw because you changed your mind.

4. When you get your money back

We refund your money in 3 to 5 business days from the receipt of the returned product, and in any case within the maximum period provided by law.

The refund is made by the same method you used to pay: if you paid by card, the money is returned to the card; if you paid cash on delivery or by bank transfer, we will refund you by bank transfer, to the account you indicate to us. If you prefer another method, you can ask us in writing and this will not cost you anything extra.

We'll also refund the cost of the original delivery, if any.

5. If the product has a defect

The situation is different from withdrawal and is covered by 2-year legal guarantee of conformity.

Contact us at vanzari@dayko.ro or at 0793044430 and we determine together how to proceed. The product is sent to the address from which it was delivered, again shipping is borne by us. Under the law, you have the right to repair or replace the product, and if these are not possible, to a price reduction or a refund.

6. If the package arrives damaged

Check the front parcel with the courier and, if the packaging is visibly damaged, you can refuse the receipt.

If you notice damage after the courier has left, write or call us immediately. The next day we send you a new product, and the courier picks up the damaged product for exchange. The transport is fully borne by us.